PRIVACY POLICY

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you use our e-commerce platform (“the Platform”) in accordance with Equatorial Guinea’s Law No. 1/2016 on the Protection of Personal Data and other applicable regulations.

By using our Platform, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

1. Who We Are

We are AllForOne, an e-commerce service provider operating in Equatorial Guinea. Our mission is to provide a secure and reliable platform for users to buy and sell goods and services online.

Contact Information:

• Email: support@allforonetrade.com

• Phone: +240 222 522 265

2. What Personal Data We Collect

We may collect the following types of personal information:

• Account Information: Name, email address, phone number, username, password.

• Order & Payment Data: Billing and shipping address, payment method (we do not store card details; payments are handled by secure third-party gateways).

• Technical Data: IP address, browser type, device ID, cookies, geolocation, access times.

• Communications: Emails, messages, customer service queries.

• Marketing Preferences: Subscriptions, newsletter sign-ups, promotional engagement.

3. How We Use Your Data

We use your personal data for the following purposes:

• To register and manage your account.

• To process and fulfill orders.

• To provide customer support and respond to your inquiries.

• To send transactional emails (order confirmations, shipping updates).

• To improve our Platform (analytics, performance monitoring).

• To personalize content and offers.

• To comply with legal obligations (e.g., fraud prevention, tax records).

4. Legal Basis for Processing

We only process your data when one or more of the following applies:

• You have given consent (e.g., marketing emails).

• It is necessary for the performance of a contract (e.g., fulfilling your order).

• It is required to comply with legal obligations.

• It is in our legitimate interest (e.g., fraud prevention, platform improvement).

5. Sharing Your Data

We may share your data with:

• Payment Processors: For secure transactions.

• Logistics Partners: For delivery and shipping.

• IT & Hosting Providers: Who help us run the platform.

• Government authorities: When required by law or for fraud/investigation purposes.

All third parties are contractually obligated to protect your data and comply with local and international privacy standards.

6. International Data Transfers

If your data is transferred outside Equatorial Guinea, we ensure it is protected with adequate safeguards such as:

• Standard contractual clauses

• Secure encrypted connections

• Agreements with data protection provisions

7. Your Rights

Under Law No. 1/2016, you have the following rights:

• Access – Request a copy of your personal data.

• Rectification – Correct inaccurate or incomplete data.

• Erasure – Request deletion of your data (subject to legal limitations).

• Objection – Object to certain processing (e.g., marketing).

• Portability – Request transfer of your data to another provider.

To exercise any of these rights, contact us at support@allforonetrade.com.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience and analyze traffic. You may control or disable cookies via your browser settings.

9. Data Security

We implement technical and organizational measures to safeguard your data including:

• Secure HTTPS connections

• Data encryption

• Firewalls and anti-malware tools

• Access control and authentication

Despite our efforts, no system is 100% secure. Please use strong passwords and keep them confidential.

10. Data Retention

We retain personal data only for as long as necessary to:

• Fulfill our service obligations

• Comply with legal and regulatory requirements

• Resolve disputes and enforce our agreements

11. Children’s Privacy

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect data from minors. If we learn that we have collected data from a child, we will delete it immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes through the Platform or by email. Continued use of the Platform after changes means you accept the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us:

AllForOne
Email: support@allforonetrade.com
Phone: +240 222 522 265